Returns

If you are unhappy with your items, you can return to us within 14 days of receiving your package.

Refunds will be done in the form of store credits only, via a gift card. It can be used for your next purchase, with no expiry date.

Requests for cash refunds will not be entertained.

 

Please take a moment to read the following before you submit a return or exchange request.

  1. Please fill up this return slip and include it in your return package. 

  2. For your returns to be valid, it must be posted and dated to us within the 14 days from your order's received date. Late returns will be duly declined.

  3. Item must be purchased directly from us at www.ShopOnlineLah.com.

  4. Item must be returned in original condition with intact packaging (i.e item cannot be worn, ironed, altered, damaged, scented or washed or used, etc.).

  5. Tags and packaging must be intact for returned items(s).

  6. All original parts and accessories must be included.

  7. Items purchased using Store Credits or Promotional Codes or Accessories category are NOT eligible for Returns, unless special circumstances. 

  8. Please pack the return item(s) securely. You may re-use the original packaging or any other form of packaging. All return shipping must be prepaid by customer. ShopOnlinelah.com is unable to reimburse return shipping and packaging material costs.

  9. Send your parcel via a delivery method that provides a tracking number. ShopOnlinelah.com will not be responsible for any lost parcel(s).

  10. Return Address:
    ShopOnlineLah.com
    1 Yishun Industrial Street 1
    Aposh Bizhub
    #03-26
    Singapore 768160

  11. Returns will be acknowledged within 5 business days after we receive the returned item, and processed accordingly thereafter. In general, processing for returns requests will be completed within 10 working days.

  12. You will be refunded the purchase amount for the item (at time of purchase) in the form of store credits via a gift card. Any discount, rebate, or promotion may be pro-rated accordingly.

  13. In the event where an item is out of stock, store credits via a e-gift card may be issued. 

  14. Shipping charges paid for completed orders are non-refundable

  15. ShopOnlineLah.com reserves the right to reject your return request if your item does not meet the above conditions or deemed suspicious.

 

The following reasons will not be considered for defective returns:

  1. Slight color difference resulting from the difference on individual's monitor. Product's photos are taken under professional studio environment thus may be slight color differences from actual item.

  2. Deliberate damage of the item in order to make item eligible for exchange.

  3. Minor defects, especially for fashion items, such as loose threads, scratches or slight stains which are not obvious under normal lighting, slight asymmetry, slight misalignment of seams, dropping of buttons which can be sewn on, or any reason that are similar in effect, are not considered as defects.

  4. In general, 'defects' that do not affect the general outlook of the apparel when worn will not be considered as defects and hence, are not eligible for defective returns.

  5. Defects which are caused/appear after washing and/or handling by the customer are also not accepted for defective returns. 

Note:

  1. Item's eligibility or 'defective' enough to qualify for an exchange will be determined based on the discretion of ShopOnlineLah.com. 

  2. Postage to ShopOnlineLah.com for returns shall be borne by the customer.

 

 

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